Frequently Asked Questions
Do we know what we’re doing?
Yes; we’ve been doing this for over 20 years and we are a Ministry of Justice Approved Book RetailerWhat Does Approved Book Retailer (ABR) Mean?
An ABR is a publisher/book retailer who has been approved by the Ministry of Justice as satisfying their criteria in terms of security and chain of custody - ensuring that from printer, through publisher/retailer, to prison there is no opportunity for their books to be tampered with - we guarantee that when the book arrives at the prison it has come directly from our securely held stock.
This means that our books are issued much faster as they are not subject to all the normal security measures that apply to books sent in by family and friends direct.
Will the prison accept the book?
Yes – either we can send the book in – or if you prefer you can send the book in yourself ….but if you choose to send the book yourself this means:
- You pay two lots of postage – one for us to send you the book, and then for you to send the book to the prison, and
- There will be a delay in the book being issued while it is subject to security checks.
The postage and packing prices are set by default to the mainland United Kingdom, however if you want the book(s) you have purchased to be sent outside of the UK, please study our international postage rates below and select the right rate during the check out process.
There are three rates, Europe, World Zone 1 (WZ1) and World Zone 2 (WZ2). Each of these postage methods are fully tracked and signed for on delivery, and when you select the appropriate Shipping rate during the check out process the correct postage and packing rates is automatically inserted.
Please note the delivery time scale for international – whatever the zone – is five to seven days.
This Special Christmas Offer is a three for two – all three books must be sent to the same address in one package – we cannot do split deliveries.
If you are buying for a prisoner and wish us to send them the book as an MOJ Approved Book Retailer make sure you put the Prisoner’s Name, Number and Prison Address as the ‘Delivery Address’ – and if you add your phone number we can contact you in case of queries.
What happens next?
Once you click on the appropriate ‘Buy’ button below you will be taken to Romancart, our shopping cart agent, where details of your purchase will be displayed.
Once you are satisfied these are correct click ‘Checkout’ and you will be taken to the secure payment screen where you will input the cardholder name and address (not the card number) and the Delivery details.
Once you have done that just click ‘Pay’ and you will then be securely connected to SagePay, our online payment agent and the UK’s largest online secure payment gateway.
Your online security is very important to us – only SagePay have access to your payment card details and neither we nor Romancart have any access to them.
Once you have made the payment you will receive an email confirming your order (so make sure your email address is entered correctly) and we will email you once we have dispatched the book – all books are sent by tracked courier service. Thank you for shopping with Prisons Org UK – and if you have any questions or queries at all, just email or call us and we will get right back to you – firstname.lastname@example.org – Tel: 0845 474 0013
Christmas 342 Offer – Buying options
There are three kinds of purchase depending on who you are buying for
- A serving inmate, or registered charity;
- Prison establishment library or member of staff; or
- A member of the public.
1. Prison Inmate or Charity
Choose this option if you are purchasing The Prisons Handbook 2021 and Prison Law Index 2021 and want to get The Cell Companion 2021 completely free for a serving prisoner or registered charity
2 Buy for Prisons
Choose this option if you are purchasing The Prisons Handbook 2021 and Prison Law Index 2021 and want to get The Cell Companion 2021 completely free for a prison or you’re a member of staff (use your work email to confirm status)
3. Public Purchase
Choose this option if you are purchasing The Prisons Handbook 2021 and Prison Law Index 2021 and want to get The Cell Companion 2021 completely free as a member of the public or for a company