Complaints

Thematic Review: ‘Strong Focus on Reading in Jail can Transform the Experience of Prisoners’

A new report from HM Inspectorate of Prisons highlights the importance of reading in prison. It reveals how some jails have created vibrant reading cultures that are helping to transform prisoners’ experience and support their rehabilitation. Inspectors visited nine prisons where governors had focused on reading, and found that leaders were central to an effective […]

IPCI Ambassadors phase 3 launches in 10 more prisons

The Prisons and Probation Ombudsman ha launched IPCI Ambassadors phase 3 in 10 more prisons: HMP Bedford HMP Dovegate HMP Garth HMP Gartree HMP Guys Marsh HMP Highpoint HMP Hull HMP Morton Hall HMP Stocken HMP Wealstun An IPCI Ambassador is a voluntary role that specific prisoners carry out to signpost other prisoners to support around their […]

IPCI Ambassadors phase 2 launches in 26 more prisons

Following the success of the initial launch of IPCI Ambassadors last November, the PPO are pleased to announce the scheme will go live in a further 26 prisons today. This will see IPCI Ambassadors in almost 40% of adult prisons.  An IPCI Ambassador is a voluntary role carried out by prisoners who signpost others in […]

Updated Policy Framework: Prisoner Complaints

Updated policy on prisoner complaints. Read the Updated Policy and summary of changes >> Whoops! You need enhanced membership to access this page – login below or join now https://prisons.org.uk/register/enhanced

PPO: Launches New Independent Prisoner Complaint Investigation Service (IPCI)

The Prison and Probation Ombudsman (PPO) has today launches their new Independent Prisoner Complaint Investigation Service (PCI) View More Posters  >> Prisoner: Complaints & Requests >> Whoops! You need enhanced membership to access this page – login below or join now https://prisons.org.uk/register/enhanced

PPO: Latest Complaint Investigation Summaries

Complaints investigation summaries Follow the links at the bottom of the page to view brief summaries of upheld and partially upheld complaint investigations from August 2023, onwards by the Prisons and Probation Ombudsman (PPO). The PPO currently receive around 4000 complaints a year, of which around half are eligible for investigation. The summaries they provide […]

Prisoner Complaints – Policy Update

The Prisoner Complaints Policy Framework has been updated. Use the link below to view the new policy and details of what has been updated. View the Updated Prisoner Complaints Policy >> Whoops! You need enhanced membership to access this page – login below or join now https://prisons.org.uk/register/enhanced

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