Terms & Conditions

Business Terms & Conditions. 

By purchasing our goods and services, or applying for advertising facilities in our publications, you agree to be bound by the following which we reserve the right to alter without prior notice at our sole discretion.

Prisons.Org.Uk Ltd (POUK) is committed to dealing with you in an honest, straightforward and transparent way. Our policy explains how we will do this.

You must specifically agree to these terms and conditions, by ticking the appropriate box, before your online order can proceed, once you do so we will discharge all our obligations openly and deal with you in an open and transparent manner – we will expect our customers to deal with us in the same way.

1. PRISON LAW COURSES / What’s The Policy?


3. CONFERENCE REFUNDS: What’s The Policy?





8. WEB SITE MEMBERSHIPS What’s The Policy?

1. PRISON LAW COURSES / What’s The Policy?

  1. What we do: The Institute of Prison Law delivers training in prison law by way of distance learning packages.
  2. Cancellation: Once you sign up and pay for the course cancellation is not possible as we incur costs in your online registration.
  3. Pay as you Learn / complimentary books: The Institute operates the Certificate of Competency in Prison Law, it is an eight-module course which must be paid for in full prior to commencement – we do not offer a pay as you learn policy. Those who pay the full price for the course are eligible while stock last to receive a complimentary copy of The Prisons Handbook and Prison Law Index; those who purchase the course using discounts are not eligible for these free books which are not a part of the course and not required to study it.
  4. De-Registration: Once registered by completion and submission of registration form the full fee is payable on demand. If as a result of error an amount is paid that is not equal to the full current fee then the full fee is payable on demand once any course materials have been sent out; failure to pay the full fee within seven days of demand will result in de-registration and a pro rata refund based on the percentage of course modules sent out plus a £39.99 administration fee. Students should note that we have a zero tolerance policy of abuse of our staff. We also reserve the exclusive right to de-register any student, at any time, for any reason, at our sole and exclusive discretion, upon which we will refund a pro rata percentage of fees paid against course materials sent out, in addition to an administration fee of £39.99 to cover our costs.
  5. Examinations: The Course must be completed within one year of registration, and the Certificate is awarded to those who complete the course by passing all eight examinations with a minimum of 80% in each module by providing just a single letter answer to multi-choice questions making examinations easy. Examinations will be marked within 14 working days of receipt and often much sooner. The examiner’s decision on any examination paper is final and cannot be inquired into.
  6. Removal: We reserve the exclusive right to remove from the course any student who we consider at our sole and exclusive discretion has been abusive, threatening, or otherwise persistently and unreasonably demanding and to do so without notice. In such cases we will refund that part of the course fee that represents the proportion of the course materials yet to be supplied. Our staff have the right to work in safe, non abusive conditions, we have a zero tolerance policy towards harassment of our staff, or behaviour that we consider to be unreasonable by the persistent making of repeated demands when a final response has been provided.
  7. The Certificate is gained by passing all eight Module Examinations with a minimum 80% mark within 12 months of the date of registration shown on the registration form; modular Course materials will not be copied to any third party and understands legal action will be taken where this can be proved; all fees must be paid in advance and are non-refundable; and students in Custody need permission from an appropriate authority (ie Head of Learning and Skills) confirming they can register for the course pursuant to Prison Service Instruction 32/2012 and Education and Library Services Policy Framework.


1. We reserve the right to refund any transaction at our complete discretion and without explanation. Notwithstanding that we will generally only make a refund where we have made a mistake – and once we accept it is our fault we will move quickly to put things right. If we send you the wrong product, email customer.services@prisons.org.uk within 5 days of receipt. We will refund (credit) your card for the cost of the product plus postage, and debit your card when we send you the right product. We will advise you what to do with the wrong product.

3. CONFERENCE REFUNDS: What’s The Policy?

We will only make a refund where we we have received written notice of cancellation (sent to cancellations@prisons.org.uk). If this notice is received at this email address more than 28 days before the events takes place a refund will be issued within seven days minus 25%. Where the notice of cancellation is received at the cancellation email address less than 28 days before the event no refund is given but we will accept substitutions on the day. Cancellations sent to any email address other than the cancellations email address will not be actioned


IMPORTANT NOTE: If you are buying for a prisoner and we deliver the book and obtain a signature on delivery at the prison without any notification of damage on arrival, from that point forward any damage sustained is the responsibility of the prison;  the signature on delivery, without notification of damage, discharges ALL our contractual obligations.

(1) If we send you a product which is DAMAGED ON DELIVERY AND IS NOTED ON THE DELIVERY RECEIPT, then please call 0845 4740013 and we will give you instructions on how to proceed; all damaged products must be returned to us within seven days so our insurers can inspect the damage and decide where the damage occurred – either in or after transit. If damage is found to be in transit we will immediately replace the book and refund the postage. If a claim is found to be fraudulent, in that damage said to have occurred in transit actually took place after delivery then our insurers have a policy of reporting all such cases to Action Fraud – we are Ministry of Justice Approved Book Retailers, as such we have secure processes in place to check the contents before they leave and on arrival; one customer claimed a book had been subject to water damage when tests by our insurers proved the ‘water damage’ was alcohol that must have happened after delivery and denied the claim.

(2) If we send you the wrong book title, call 0845 4740013 and we will give you instructions on how to proceed. We will arrange for the return of the wrong title at our expense, and re-supply you with a replacement product with the correct title.

(3) If we send the right book, addressed to the right person, but at the wrong address, call 0845 4740013 and we will give you instructions on how to proceed. Once we have confirmed that we have in error sent the book to the wrong address – that is an address other than that placed on your order – we will send you the right book, addressed to the right person at the correct address at our expense.

If we send the right book, to the right person, at the right address, and can confirm delivery at that address with our courier our contractual obligations are fully and finally discharged and we will NOT accept any returns, nor action any refunds, in relation to it.

Summary: We will NOT accept returns, nor take any action in relation to it, other than in the above three instances.


UK orders for books can take up to 28 working days, though will often be much less. Books are sent out by tracked courier – unless you select Special Delivery when ordering.

Once our courier delivers (or attempts to deliver if the item is refused, or no one is at home to sign for it) on ONE occasion only at the address to which we are authorised to deliver or attempt delivery, this fully and finally discharges our contractual obligation to deliver.

It is not our responsibility to ensure the book is accepted at the address to which we are asked to deliver it, nor to ensure someone is in the property to receive it – that is your responsibility because we have no control over these things – our obligation ends when delivery is made or attempted on one occasion only.

The status of a delivery or attempted delivery will be evidenced by the delivery status shown on our courier’s web site in relation to deliveries other than special delivery and the tracking number relevant to the item concerned – if that status is disputed that is an issue for our courier and the customer – it is not an issue we will become involved with. The courier delivery status is definitive from our point of view on the subject of delivery.We will not entertain, examine, or enter into correspondence regarding complaints about non delivery of an item ordered from us more than 60 (sixty) days from the date of online order or cheque clearance.


6A – General: All applications to advertise in our publications are submitted to us, and are only accepted by us, on the basis that advertisers agree that all the following conditions apply and that no departure from these conditions is valid unless that departure is in writing and signed by a Director of PRISONS ORG UK LTD.

A1 – Legal Advertisers: we only accept advertising applications from law firms that are regulated by the Solicitors Regulation Authority, and all applications to advertise are subject to robust due diligence checks that may include among other things credit reference checks.

A2 – Artwork: Where the advertiser supplies the artwork it must be delivered to us in hi res PDF (CMYK) and reach us a minimum of seven days before publication. If artwork supplied is not in an acceptable format, either technically or in terms of punctuality (ie is delivered late) we expressly reserve the right to substitute the artwork supplied for one supplied by us, without obtaining prior approval of the customer, at our sole discretion. In all such cases the substitute artwork will as a minimum display the name, address and contact details of the advertiser and other such information that we at our discretion consider positive and accurate.

A3 – Payment: Unless we notify you differently prior payment is not required where the booking form is signed by a Partner of an SRA Regulated law firm, our terms are 14 days from publication: if payment is late we reserve the right to withdraw credit facilities and insist on payment prior to publication.

6.1 Late Payment. If you are late making your payments to us and we are required to remind you that we reserve the right in cases of persistent late payment to impose an administration fee of £49.99 in addition to statutory late payment interest. You are required to pay your invoices on time and if you persistently fail to do so we shall apply the admin fee and Late Payment interest.

6.1.1 Cancellation of advertising: Contracts of 12 or more insertions attract significant discounts because of their duration, therefore these contracts must run to their full duration and early cancellation is subject to a surcharge of 25% of the monthly fee for each of the remaining months. Example: If you book 12 insertions, at £400 a month, and wish to cancel after three months you will incur a total surcharge of £900 plus VAT – this is calculated on the basis of £100 being 25% of £400 for each of the remaining nine months of the contract.

6.1.2 Cancellation of advertising: Contracts of 11 insertions or less are subject to a one month notice period emailed to directors.office@prisons.org.uk. It is a Strict Term that Cancellation must be in writing to directors.office@prisons.org.uk and “Notice of Cancellation” must be in your email subject line. For example: Email your Notice of Cancellation between 1st and 31st of August and the September edition will be your last advertisement.

6(2). Publication & Printing: all publication dates, for all publications, are approximate and non-binding.


(1) CANCELLATION: Once you place an order with us we incur costs, both in terms of online charges from shopping cart agents, our secure online payment gateway and we also incur administration costs in terms of staff time.

Therefore, we do not allow cancellation once the order has been placed and paid for and you specifically agree to this when confirming your agreement to our terms and conditions on purchase.

This is why we specifically require you to agree to these terms and conditions, including specifically this one, before you can place an online order with us.

Once you have agreed to these terms and conditions, by ticking the box showing your agreement, and placed and paid for the order, then the order cannot be cancelled.

However, we will consider cancellation applications in exceptional circumstances, this is at our sole discretion – such as where the intended recipient has passed away for example – but the circumstances must in our sole view be wholly exceptional and allowing a cancellation is always at our sole discretion and subject to conditions such as written application and the provision of proof that we deem appropriate.

(2) UNDERPAYMENT: We offer significant discounts to serving prisoners and registered charities. In order to ensure that the discounts we offer are given to the correct person or organisation, we will only ship these items to the prisoner direct or the registered address of the Charity. Where a book is bought purporting to be for a serving prisoner or a registered charity, but no name, number or prison address of the inmate or charity details are given – other than that of the cardholder – we will apply a STOP NOTICE until either the correct amount has been paid or all details of the prisoner or charity are provided.

If no such details are provided within seven days of the Stop Notice, we will apply a £29.99 administration fee, per book, and refund the remainder of the money paid.

We do this to ensure the bona fides of the person or charity for whom the book is bought at the discounted price are genuinely for them. We process refunds usually within five to seven business days to appear on your card and we have no control over this. We will send you confirmation of the refund once we have processed it.

(3) DELIVERY UK orders for books take 28 days, though will often be much less. Delivery is dependent on the correct carriage being paid – applies to all orders but especially to those that are sent outside the UK Mainland. Books are sent out tracked courier service – unless you select Royal Mail Special Delivery when ordering – signature of receipt at the address to which we are authorised to send the book fully and finally discharges our duty to deliver. Where a book is ordered for a serving prisoner we reserve the right to, and you agree to, us sending details of the purchaser to the prison so they can be assured it has not been sent by someone with whom the prisoner is not allowed contact. Overseas orders for books can take 48 days but often much less

Where you are purchasing electronic items the sending by us to the email address provided when ordering fully and finally discharges our duty to deliver.

(4) PUBLICATION. Our publication dates are always approximate and should be interpreted as being within 28 days of the stated publication date

8. WEB SITE MEMBERSHIPS: What’s The Policy?

Prison Oracle Terms of Use

The Prison Oracle (“TPO”) provides a personalized subscription service that allows our members to access content on the TPO site (“TPO content”) over the Internet to certain Internet-connected devices (“TPO ready devices”).

These Terms of Use govern your use of our service. As used in these Terms of Use, “TPO service”, “our service” or “the service” means the personalized service provided by TPO for all content  associated with our service.


1.1. Your TPO membership will continue until terminated. To use the TPO service you must have Internet access and a TPO ready device, and provide us with one or more Payment Methods. “Payment Method” means a current, valid, accepted method of payment, as may be updated from time to time, and which may include payment through your account with a third party. Unless you cancel your membership before your billing date, you authorize us to charge the membership fee for the next billing cycle to your Payment Method (see “Cancellation” below).

1.2. We may offer a number of membership plans, including special promotional plans or memberships offered by third parties in conjunction with the provision of their own products and services. We are not responsible for the products and services provided by such third parties. Some membership plans may have differing conditions and limitations, which will be disclosed at your sign-up or in other communications made available to you. You can find specific details regarding your TPO membership by visiting our website and clicking on the “Account” link available at the top of the pages of the website.

Discount Price Trials

2.1. Your TPO membership may start with a free trial. The duration of the free trial period of your membership will be specified during sign-up and is intended to allow new members and certain former members to try the service.

2.2. Newsdesk membership comes with a discount price trial period at the end of which unless cancelled you will be charged the full price which is currently 99p per week charged monthly in advance and you can cancel any membership at any time – see below. If we change the price we will always email you in advance so you have the opportunity to cancel. We believe in transparency and we treat our subscribers in exactly the same way as we ourselves would want to be treated – with openness and honesty. Discount trial eligibility is determined by TPO at its sole discretion and we may limit eligibility or duration to prevent discount trial abuse. We reserve the right to revoke any discount at any time and put your account on hold in the event that we determine that you are not eligible. We may use information such as device ID, method of payment or an account email address used with an existing or recent TPO membership to determine eligibility. For combinations with other offers, restrictions may apply.

2.3. We will charge the membership fee for the next billing cycle to your Payment Method at the end of the free trial period unless you cancel your membership prior to the end of the free trial period. To view the membership price and end date of your free trial period, visit our website and click on the “Account” page.

Billing and Cancellation

3.1. Billing Cycle. The membership fee for TPO and any other charges you may incur in connection with your use of the service, such as taxes and possible transaction fees, will be charged to your Payment Method on the specific billing date indicated on your “Account” page. The length of your billing cycle will depend on the type of subscription that you choose when you sign-up for the service. In some cases your payment date may change, for example if your Payment Method has not successfully settled or if your paid membership began on a day not contained in a given month. Visit our website and click on the “Account” page to see your next payment date. We may authorize your Payment Method in anticipation of membership or service-related charges through various methods, including authorizing it for up to approximately one month of service as soon as you register. In some instances, your available balance or credit limit may be reduced to reflect the authorization during your free trial period.

3.2. Payment Methods. To use TPO service you must provide one or more Payment Methods. You authorize us to charge any Payment Method associated to your account in case your primary Payment Method is declined or no longer available to us for payment of your subscription fee. You remain responsible for any uncollected amounts. If a payment is not successfully settled, due to expiration, insufficient funds, or otherwise, and you do not cancel your account, we may suspend your access to the service until we have successfully charged a valid Payment Method. For some Payment Methods, the issuer may charge you certain fees, such as foreign transaction fees or other fees relating to the processing of your Payment Method. Local tax charges may vary depending on the Payment Method used. Check with your Payment Method service provider for details.

3.3. Updating your Payment Methods. You can update your Payment Methods by going to the “Account” page. We may also update your Payment Methods using information provided by the payment service providers. Following any update, you authorize us to continue to charge the applicable Payment Method(s).

3.4. Cancellation. You can cancel your TPO membership at any time, and you will continue to have access to TPO through the end of your billing period. Payments are non-refundable and we do not provide refunds or credits for any partial membership periods. You create your account and only you can cancel it. To cancel, go to the “Account” page and then cancel your membership by clicking the “Subscriptions” link. If you cancel your membership, your account will automatically close at the end of your current billing period. To see when your account will close, click on the “Account” page. If you signed up for TPO using your account with a third party as a Payment Method and wish to cancel your TPO membership, you may need to do so through such third party, for example by visiting your account with the applicable third party and turning off auto-renew, or unsubscribing from the TPO service through that third party. You may also find billing information about your TPO membership by visiting your account with the applicable third party.


Questions or queries?

Contact us on 0845 474 0013 during business hours.

email customer.services@prisons.org.uk for queries about publications, or membership.services@prisons.org.uk in relation to The Prison Oracle

write to us at


We do not accept service of documents by Email

POUK is wholly owned by Number One Consultancy Group Co Ltd, (Company Number 0505560010061) who own all POUK assets, domains, intellectual property rights and 100% of shares in the company. Contracts signed by POUK we sign as agents and on behalf of our parent company, as such any such contract is binding solely on our principal owner.

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